Terms & Conditions

The terms and conditions set out within this document apply to your purchase of the bespoke coaching plans offered by Laura’s Fit Loves Limited The contract for purchase will be between you (“the Client”) as the purchaser, and us (“the Coach”) Laura’s Fit Loves Limited.

Please read the terms carefully as they affect your rights and liabilities. It is really important to Us that you purchase the most appropriate package to suit your needs. If you have any questions after reading the terms please do not hesitate to get in touch so that we can discuss further before you make your purchase. In proceeding to purchase a coaching programme from us you will be deemed to have accepted these terms in full without variation.

1. Term

1.1 These terms and conditions shall come into force on the date on which you provide confirmation that you would like to proceed with your coaching and make the first payment, whichever is the latter and create an Agreement between you and Us. This date shall be known as the Effective Date.

1.2 These terms shall, subject to earlier termination in accordance with clause 10, continue in force for a period of 6 months, the ‘Initial Term’, from the Effective Date.

1.3 Following expiry of the Initial Term, this Agreement shall continue in force on a rolling monthly basis unless and until terminated in accordance with clause 11.

2. Coaching Package and Services

The Coach shall provide the services to the Client in accordance with this Agreement which includes a bespoke coaching experience focusing on exercise, nutrition and health and hormonal support, delivered virtually to the Client in accordance with their needs across the term.
The Coach shall provide the services with reasonable care and skill and in accordance with the standards of skill and care reasonably expected of a personal trainer providing online coaching services.
The methods and training provided aim to support improvement in health and wellbeing, including but not limited to improvement in strength and fitness and weight-loss.
Within the coaching programme, the focus will be on delivering a sustainable long-term plan to support the Client to reach their goals. Goals will be specific to the Client but are likely to include becoming fitter, stronger and more confident with food in particular managing food when socialising.
The focus of the training is to provide a programme which fits around the Client’s lifestyle and allows them to feel more confident when exercising and to provide basic knowledge and guidance into the physiology and psychology of how the female body and brain operates and how this information can be used to most easily achieve the Client’s goals.
There are no guarantees as to the results of any element of the coaching package.
The effectiveness of the methods and training on achieving results are dependent on compliance with the methodologies recommended and implementation by the Client.

3. Deliverables

The Coach shall use reasonable endeavours to ensure that the following is delivered to the Client:
The Coach will provide a bespoke training and nutritional programme personalised to the Client’s needs and lifestyle.
At the outset of the coaching programme the Client’s goals will be created.The basis of this discussion will be taken from the initial call and forms which the Client is required to complete. Failure by the Client to complete this paperwork may reduce the effectiveness of the Client onboarding.
The Client will have a weekly check-in with their Coach in which they will be able to gain support and guidance on the week which has just passed and the week ahead. These sessions may also include mindset recommendations and habit-forming sessions. The Coach shall make any adjustments necessary to support the Client to most easily incorporate the programme into their lifestyle.
The Coach shall provide weekly check-in support via the app and the Client is encouraged to share openly the progress they are making and any difficulties which they are facing. The client also has the opportunity to book in for support calls if needed.
The Client will have the opportunity to obtain support from their trainer via instant direct messaging via the app (not instagram) between the hours of 9am to 5pm Monday to Friday. Responses will be provided as soon as possible and usually within 12 hours. Support and responses may be available outside of these times but cannot be guaranteed.

All workout sessions are programmed to suit the Client’s needs and lifestyle (the workouts are most likely to be between 30 to 60 minutes, subject to goals) and will be progressive and use equipment relevant to the Client’s stage of fitness and future goals.
The workouts will be created based on Client preference and availability of equipment and will be available to the Client via the app.
The Client will be provided with access to the members area and occasional group webinars with materials to support their journey.
The Client will also have the opportunity to join community support elements. Including webinars which include trainings will cover topics such as hormones, food behaviours, personal development and body image. The Client will be invited to join the Coach’s Facebook community group which will include, amongst other things, challenges, recipe ideas and sharing wins.
From time to time the Client may see the Coach interacting online via social media outside of the general office hours, some or all of that content may be automated or pre-scheduled and posting outside of core hours does not mean that the contact times have changed. The Coach takes this approach to promote and maintain work-life balance.
Some check-in feedback and webinars will include programmes, workbooks and checklists. These will be provided by the Coach as appropriate and the Client should consider the material or workouts provided and take the steps as directed in their own time. Should the Client fail to complete the recommended programming or direction for outside the sessions this may result in limitations to the scope of the following check-in.
The training advice and guidance which is provided to the Client will at all times be based on the information communicated by the Client to the Coach. The Client should be open and honest in all communications so to obtain the most effective training service. Failure to disclosure any injuries or change in circumstance could render the training provided inappropriate or dangerous. All injuries or changes to health and wellbeing should be updated to the Coach as soon as possible so that adaptations can be provided.

4. Timetable

Once the initial call has taken place the Client shall be provided with access to the Facebook community and members area. As the programme is created bespoke for each client they will follow shortly after the initial discussion. During this time the Client will have access to hours of pre-recorded training sessions via the members area.
Weekly check-ins are usually held on a Monday or Tuesday and will be agreed following the initial consultation. Check-ins are to be completed by 11am on the agreed day, failure to do so will incur in a delayed written response, unless agreed prior.
Should the Client become injured at any point within the term they should immediately notify the Coach so that their fitness programme, and if necessary, their nutrition plans, can be modified and the appropriate support and guidance can be provided. The coaching programme will continue to be delivered even if the Client is injured, in respect of nutrition and emotional support, as it is often at such times when the most support is required.
From time to time the Client may see the Coach interacting online via social media outside of the general office hours, some or all of that content may be automated or pre-scheduled and posting outside of core hours does not mean that the contact times have changed. The Coach takes this approach to promote and maintain work-life balance.

5. Fees and Charges

The Client shall pay the Charges to the Coach in accordance with this Agreement.
The Fees for the Programme are calculated individually for each client & payment is agreed on a monthly cycle or upfront basis.
At the outset of the programme the Client will be required to set up a direct debit for the monthly payments which will be taken on the same date each month automatically via Stripe.
OR
If the client agrees to pay upfront for the six months, the rolling contract will commence at the end of the agreed six months term in accordance with clause 10.
All amounts stated in or in relation to this Agreement are, unless the context requires otherwise, stated exclusive of any applicable value added taxes.
In accepting the terms of this Agreement, the Client is confirming to pay the entire coaching fee for a minimum of six months. There will not be a refund, discount or option for part-payment of services if the Client decides not to proceed with the full coaching programme.
Following the end of the Initial Term of six months, the Services will continue to be provided and the Client shall move onto a monthly rolling contract in accordance with clause 10.

6. Payments

The Client shall pay the Coach the amounts set out in the initial consultation either upfront and then onto a rolling monthly basis after the 6 month, or a monthly payment. Fees are payable on the same day every month, with the date to be determined at the start of the agreement.

7. Warranties

7.1 The Coach warrants to the Client that:

(a) the Coach has the legal right and authority to enter into this Agreement and to perform its obligations under this Agreement; and

(b) the Coach has or has access to all necessary know-how, expertise and experience to perform its obligations under this Agreement.

7.2 The Client warrants to the Coach that:

(a)the Client has the legal right and authority to enter into this Agreement and to perform its obligations under this Agreement.

(b)the Client will provide complete and accurate information relating to their health and activity as requested;

(c) the Client will keep the Coach updated on any changes to their health and wellbeing and notify the Coach as soon as practicable if there are any changes and always at the beginning of any training or coaching sessions.

(d) the Client shall not cancel their stripe payment without providing prior notice to the Coach.

(e) the Client understands and accepts that there is an Initial Term to this Agreement and that the Client is contracted to pay for the coaching services for the Initial Term, following which the contract will move to a rolling monthly contract unless notice is given in accordance with clause 10.

7.3 All of the Parties’ warranties and representations in respect of the subject matter of this Agreement are expressly set out in this Agreement. To the maximum extent permitted by applicable law, no other warranties or representations concerning the subject matter of this Agreement will be implied into this Agreement or any related contract.

7.4 The Client is aware that they should contact their GP for information and guidance prior to beginning any new workout regime.

7.5 The Client understands that if they experience chest pain at any point whilst exercising, they should stop immediately and seek urgent medical assistance or other assistance as required. Under no circumstances should the Client delay in obtaining medical treatment due to any information or guidance provided by the Coach.

8. Limitations and exclusions of liability

8.1 Nothing in this Agreement will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(d) exclude any liabilities that may not be excluded under applicable law.

8.2 The limitations and exclusions of liability set out in this Clause 9 and elsewhere in these terms and conditions:

(a) are subject to Clause 8.1; and

(b) govern all liabilities arising under this Agreement or relating to the subject matter of this Agreement, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in this Agreement.

8.3 The Coach shall not be liable to the Client in respect of any loss or damage which may arise as a result of this Agreement.

8.4 The Coach is reliant on the Client to provide open and honest disclosure of their circumstances.

8.5 The Coach shall not be liable to the Client in achieving desired results. Whilst the Coach will work with and guide the Client to achieve any desired outcomes, the Client accepts that results vary and there are no guarantees as to results of any kind.

8.6 If the Client is new to exercise or returning from a period of illness, a long break from exercise, a pregnancy or has any other health concerns, it is the Client’s responsibility to seek guidance from their GP prior to embarking on the Programme and to communicate any guidance provided to the Coach. The Coach shall not be held liable if any health-related information is withheld.

8.7 The Coach shall not be liable to the Client for any injury caused to the Client due to the Client’s failure to warm-up and cool-down appropriately, before and after sessions. Neither shall the Coach be liable for any injury sustained due to the Client’s failure to wear appropriate activewear including suitable footwear and reflective outdoor clothing as required for each session and for failing to training in a safe space for exercise.

9. Refunds

9.1 Although there are services provided within the coaching package, a large part of the offering (eBooks, recipes, educational webinars, access to an extensive library of workout videos, community support via the Facebook group) is provided to the Client instantly upon signing up for the programme. As a result of instant access to the material you will be asked to waive your right to a refund within the first 14 days before being provided access to the course and course material.

9.2 Should you consider that you are entitled to a refund at any point then all refund requests should be made in writing to laurasfitloves@gmail.com and refunds will be discussed on an individual basis.

10. Termination

10.1 Unless the Parties otherwise agree in writing, the Parties shall be bound by the terms of this agreement for the Initial Term as determined in the definitions.

10.2 Either party may terminate this Agreement immediately by giving written notice of termination to the other party if the other party commits a material breach of this Agreement. Written notice must be sent to laurasfitloves@gmail.com

10.2 Either party may terminate this Agreement immediately by giving written notice of termination to the other party if:

(a) the Coach:

(i) is dissolved;

(ii) ceases to conduct all (or substantially all) of its business;

(iii) is or becomes unable to pay its debts as they fall due;

(iv) is or becomes insolvent or is declared insolvent; or

(v) convenes a meeting or makes or proposes to make any arrangement or composition with its creditors;

(vi) a person is appointed as an administrator, administrative receiver, liquidator, receiver, trustee, manager or similar is appointed over any of the assets of the Coach;

(b) if either party:

(i) dies;

(ii) as a result of illness or incapacity, becomes incapable of managing his or her own affairs; or

(iii) is the subject of a bankruptcy petition or order.

10.3 Following the Initial Term the contract for coaching services will continue on a rolling monthly basis with each party being required to give at least 28 calendar days’ notice to terminate. Should notice be given part-way through a month, the Coach shall invoice at the beginning of the following month for the remaining period of coaching outstanding.

10.4 Notice to terminate can be given in advance and within the Initial Term but cannot reduce the Initial Term unless both Parties agree in writing.

10.5 Any notice should be communicated by email to the Client’s contact email address and the Coach via laurasfitloves@gmail.com

11. Effects of termination

11.1 Upon the termination of this Agreement, all of the provisions of this Agreement shall cease to have effect, save that the following provisions of this Agreement shall survive and continue to have effect (in accordance with their express terms or otherwise indefinitely): Clauses 1, 6 , 11, 12.2 and 17.

12. Status of Coach

12.1 The Coach is not an employee of the Client, but an independent contractor.

12.2 The termination of this Agreement will not constitute unfair dismissal; nor will the Coach be entitled to any compensation payments, redundancy payments or similar payments upon the termination of this Agreement.

13. Licence

13.1 The Coach hereby grants to the Client an exclusive and revocable licence to use and store any materials provided during the coaching period and thereafter.

13.2 For the avoidance of doubt this licence does not allow the Client to copy, distribute, adapt, edit or share the materials with third parties.

14. Confidential Information

14.1 During the course of the Agreement both Parties may have access to confidential information, in particular the Coach in respect of the Client’s personal affairs and the Coach agrees to accept the restrictions in this clause 15.

14.2 The Coach shall not (except in the proper course of the provision of the agreed Services) either during the Engagement or at any time after the Term, use or disclose to any person, organisation or company and shall use its best endeavours to prevent the publication of, any of the Client’s Confidential Information. This restriction does not apply to any use or disclosure authorised by the Client or required by law. Neither does it apply to any information which is already in, or comes into, the public domain, otherwise than through the Coach’s unauthorised disclosure of the same, or which the Client has shared publicly. Laura’s Fit Loves reserves the right to use any images within promotional materials, and, accordingly, you hereby consent to such usage. If the Client wishes to withdraw content this must be made in writing to laurasfitloves@gmail.com

15. Data Protection

15.1 The Coach shall only process personal data:

as described in this Agreement as incidental to the performance of this Agreement;
for the duration of, but in no event longer than necessary, to complete this Agreement;
with the legal basis of the processing of data being for the performance of this Agreement.

15.2 The nature and purpose of the processing shall be in accordance with the performance of this Agreement which is expressly not intended to be a data processing agreement and any personal data processed is incidental to the performance of the Services.

15.3 The obligations and rights of the Coach are to maintain the confidentiality of the personal data of the Client, process the personal data in accordance with the purpose and to communicate with the Client.

15.4 The Coach must implement appropriate technical and organisational measures to ensure an appropriate level of security is applied to the personal data processed.

16. Complaints

It is the intention of the Coach that the Client shall be entirely satisfied with the Services throughout the whole term.
Should the Client at any time become unhappy with the services provided they should:
Set out the complaint, including any supporting evidence in writing, to laurasfitloves@gmail.com
In response to the complaint, the Coach will:
Undertake an objective assessment of the complaint made, taking into account all of the circumstances and the conduct of the parties throughout the Agreement to date; and
Confirm the outcome of the complaint, including the factors considered in reaching the outcome and stating whether the complaint is upheld or rejected.
If the Client is not satisfied with the response to the complaint, the Parties will discuss and attempt to agree either further coaching or support.

17. General

17.1 No breach of any provision of these terms and conditions shall be waived except with the express written consent of the party not in breach.

17.2 If any provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions of this Agreement will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the Parties, in which case the entirety of the relevant provision will be deemed to be deleted).

17.3 These terms and conditions may not be varied except by a written document (such document can be by email) by or on behalf of each of the parties.

17.4 Neither party may without the prior written consent of the other party assign, transfer, charge, license or otherwise deal in or dispose of any contractual rights or obligations under these terms and conditions.

17.5 The terms and conditions are made for the benefit of the parties, and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to these terms and conditions are not subject to the consent of any third party.

17.6 These terms and conditions shall constitute the entire agreement between the parties in relation to the subject matter of this terms, and shall supersede all previous agreements, arrangements and understandings between the parties in respect of that subject matter.

17.7 At no time will the advice provided by the Coach constitute medical advice. If the Client believes they may be suffering from a medical condition they must should seek immediate medical attention. The Client should never delay in seeking medical advice because of information provided by the Coach (or any of the coach’s) trainers, who are not medical practitioners.

17.8 These terms and conditions shall be governed by and construed in accordance with English law.

17.9 The courts of England & Wales shall have exclusive jurisdiction to adjudicate any dispute arising under or in connection with these terms.